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ITIL® V3 - A Pocket Guide

ITIL® V3 - A Pocket Guide

ITIL® V3 - A Pocket Guide

Jan van Bon

32,76 €
IVA incluido
Disponible
Editorial:
Van Haren Publishing
Año de edición:
2010
Materia
Informática: cuestiones generales
ISBN:
9789087531027
32,76 €
IVA incluido
Disponible
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Sobre IBD

This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement

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