Sharon Johnson-Arnold
'Can your employees return to their jobs and use the new technology skills they just learned in training?' It’s easy to remember the good teachers-from grammar school, high school, college, day camp, and even music class. They are the ones you remember because they created memorable training. The lessons they taught are not forgotten. People remember what they have learned when the training includes a variety of stimuli, real-life examples, group discussion, humor, and questioning techniques. Learners focus on a trainer’s every word when instructional methods and classroom techniques are motivating and stimulating. Technology is all around us! We use it for our jobs, at the supermarket, and pretty soon it will be needed for a doctor’s visit. Clearly, employees today are using technology more than ever in almost every field of endeavor. Whether they are learning new software, updating skills or tasked with improving job performance, instruction must be clear, concise and create positive learning outcomes with minimal frustration. Organizations are demanding that people learn new skills-and fast. Just-in-time training, accelerated learning, or rapid training development are now a necessity for keeping abreast with the rapid changes in technology. This book provides Techniques for Technology Training such as your role as the trainer, presentation and delivery skills, questioning techniques, reading body language, using a four-step model for instruction, creating a nurturing environment, using a variety of instructional methods, understanding and responding to your learner’s needs, handling difficult participants, and managing the training day. You can create memorable training for your learners that is engaging, rewarding, and stimulating with the right tools. Using a simplified approach, this book offers what you need to ensure that learning new technology will pay off in newly-acquired skills and improved understanding and productivity. 3
